Shipping & Returns

Shipping Options:

U.S. Domestic Orders
We offer USPS  Ground standard shipping (3-4 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available within the US only.

International Orders
We are are currently not accepting international orders on our website. But we will in the near future have that as an option. We love all of our international supporters and we would like to be able to send products to all countries. We deeply apologize for the inconvenience.

Order Processing Time
Please allow up to 2-4 business days for us to process your order. All orders processed after 4pm EST  will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 4pm EST will continue processing on the following business day.)

PLEASE READ THIS CAREFULLY (IMPORTANT)
Incorrect Shipping Information
If a package is returned to TERRALIXXIR Organics due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the re-delivery costs. Terralixxir is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages
Terralixxir Organics is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Terralixxir Organics will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send a email to gabriella@terralixxir.com and we will try our best to assist you.


Once an order has been submitted, no edits or cancellations can be made.
Please Note: Terralixxir Organics is unable to honor any edit/cancellation requests through any customer support channels. Please contact your local USPS to make any adjustments to any addresses.